Introduction

In recent years, the rise of e-commerce and agent purchase platforms has significantly transformed the retail industry. One of the critical factors influencing customer satisfaction in these platforms is the timeliness and accuracy of logistics delivery. This study aims to compare and analyze the performance of logistics delivery in both agent purchase platforms and traditional e-commerce shopping platforms.

Methodology

The research was conducted by collecting data from 1000 orders each from a popular agent purchase platform and a leading e-commerce shopping platform. The data included delivery time, package accuracy, and customer feedback. Statistical tools were employed to analyze the differences in delivery performance between the two platforms.

Findings

Timeliness

The study found that e-commerce shopping platforms generally had faster delivery times compared to agent purchase platforms. On average, e-commerce platforms delivered packages within 3.5 days, while agent purchase platforms took around 5.2 days. This discrepancy is attributed to the additional steps involved in agent purchasing, such as international shipping and customs clearance.

Accuracy

In terms of accuracy, agent purchase platforms showed a higher rate of package discrepancies, including wrong items, missing items, and damaged goods. E-commerce platforms had a 92% accuracy rate, whereas agent purchase platforms achieved only 85% accuracy. The study suggests that the complexity of cross-border logistics contributes to these inaccuracies.

Conclusion

The findings indicate that while agent purchase platforms offer unique products and services, they lag behind e-commerce platforms in both timeliness and accuracy of logistics delivery. It is recommended that agent purchase platforms invest in optimizing their logistics chains to enhance customer satisfaction and competitiveness. Future research could explore the impact of technology and AI on improving logistics performance in agent purchase platforms.